Shipping policy

We offer local delivery in Greater Shepparton, Victoria, or postage Australia wide using Australia post.

 

Local deliveries will be made within 2 business days of the order being placed, unless otherwise arranged. If no one is home at the time of delivery, the parcel will be left in a safe place at the recipient’s house.

 

We ship Australia-wide from Shepparton, Victoria, using Australia Post.

 

Standard shipping is charged at a flat rate of $10.50 on all orders under $150.

 

Standard shipping is free on all orders over $150.

 

Express shipping is available for $14.

 

Hampers are dispatched within 2 business days of the orders being received, unless otherwise arranged.

 

Hampers posted using standard delivery can be expected to arrive within 3 – 4 business days Australia wide, however, shipping delays from Australia Post may occur due to COVID- 19.

To see information about impacts of COVID-19, please visit: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

 

For more information about Australia Post's delivery speeds & coverage including Express Post timeframes to your postcode, please visit: https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

 

If you have any queries or would like to request a different time frame for delivery please contact us at babyandmummagifts@gmail.com

 

 

Returns policy

Returns are available on unopened, unused products within 14 days of purchase. Please contact babyandmummagifts@gmail.com to arrange a refund/exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Hampers including food items (such as chocolate) cannot be returned or refunded.  

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
 

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at babyandmummagifts@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at babyandmummagifts@gmail.com and send your item to: Baby and Mumma Gifts, 245 Verney North Road, Zeerust, Victoria, 3634.


Shipping
To return your product, you should mail your product to: Baby and Mumma Gifts, 245 Verney North Road, Zeerust, Victoria, 3634.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.